Resolve

Improve Mean Time To Recovery

Knowing that a problem is occurring or has occurred is the easy part.  Getting the system fully operational is another.  Minimizing outages and impact on users is the goal.  Improving Mean Time To Recovery (MTTR) requires not only knowledge of what has happened but insight into a myriad of activities occurring in the system at the time.  Sometimes the not-so-quick fix is a reboot and may ultimately be necessary.  Only by knowing the source of the problem can insightful and confident decisions about how to proceed be made.  Accelatis helps you get to the source of the problem quickly to empower you to make the best decisions.

The following modules are used in conjuction to improve MTTR:  Alerting, Activity Analysis, Health Analysis, Performance Lab and Reporting

Benefits

For IT

  • Isolate performance and QoS (Quality of Service) by system layers
  • Identify component problems at the API level even when services
  • Trigger on both hard (component down) and soft (slow response) failures
  • Receive quantifiable data on user response immediately

For Finance

  • Minimize Impact on Users
  • Improved collaboration among Finance, IT and Management

Features

  • Comprehensive log retrieval at the click of a button
  • Built-in health checks down to component API level
  • Presentation of Log Events, User Activity, Metrics, User Response Times and more presented on a single time scale graph
  • Drill down to network level activity like TraceRT history from remote nodes

Screenshots

Activity Analysis reconciling user activity, log records and system response in one screen


Health Analysis drill-down to TraceRT history

Successes

Success Summary – Planning Form Optimization Stops Outages

An EPM client was experiencing frequent outages on their Hyperion Planning servers.  Before Accelatis, the solution to each outage was to restart the servers with no investigation into the source of the problem as there was no real data to investigate.  This solution was temporary as the problem continued repeatedly.  To help find the root cause, and allow the client to implement a permanent solution, Accelatis provided a transaction log of all Planning activities.  The reports showed Planning Form Requests leading up the failure that were never completing.  The Activity Report showed the actual form in question.   By optimizing that form the issue was resolved going forward.  To prevent a recurrence of this type of problem, an alert as added whenever a Form does not complete more than twice within 5 minutes as this was a sign of pending problems for this environment.

 

Success Summary – IIS not HFM Impacting HFM Web Applications

An EPM client was experiencing issues where their HFM Web Applications were unavailable.  After dealing with this problem for a number of months and being unable to find the root cause, they chose to take on the task of reinstalling HFM.  When this didn’t work, they resorted to rebooting the entire machine whenever the situation was encountered.  Once Accelatis was installed it rapidly detected that the issue was in IIS and not HFM.  Until the source problem was with IIS resolved, a restart of just the IIS service brought the applications back online.